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NMLS Coronavirus/COVID-19 Updates

 NMLS Coronavirus/COVID-19 Updates

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Nationwide Multistate Licensing System (NMLS), State Examination System (SES), and all supporting systems​ are fully operational. 

Some NMLS vendors that provide services related to obtaining and maintaining licensure in NMLS may be impacted by the coronavirus pandemic. You will find status updates here.

State​ ​Resources

 

 NMLS Call Center

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  • The NMLS Call Center is operating at full capacity​. (Monday - Friday, 9:00 AM to 9:00 PM ET)

  • Contact the NMLS Call Center at 1-855-NMLS-123 (1-855-665-7123).  

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 SAFE MLO Testing and Education

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Education

​Testing Centers

  • ​All test centers that serve the NMLS Program are now open. 
  • Testing candidates can schedule or modify appointments only on www.prometric.com/nmls.

Online Proctored Testing

The SAFE MLO Test is now available online. ​​For more information, go to the Online Proctored Testing page​ of the NMLS Resource Center​. 

 

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 NMLS Criminal Background Checks

 

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  • ​NMLS Criminal Background Check processing is operating normally.
  • Approximately 92​​​​​​​​​​ percent of Fieldprint electronic fingerprint locations are open. For more information regarding closed sites, v​isit Fieldprint's COVID-19 Impacted Sources​ page.
  • Who is affected? ​
    • ​I​ndividuals without valid fingerprints on file with NMLS are affected.​​​
  • ​What we are doing?
    • Fingerprint windows extended 60 days, providing​ a total of 240 days.
  • Individuals who are experiencing COVID-19 symptoms or who knowingly have COVID-19 cannot attend appointments.​ 
  • Appointments cannot be scheduled at Fieldprint sites that are temporarily closed. 
  • Visit Fieldprint online to ​schedule an appointment​ at an open Lives​can location or request paper cards.
  • Visit Fieldprint online to reschedule an ​existing appointment​. 
  • For questions about appointments or locations, contact Fieldprint customer service: 1-877-614-4361​, Monday through Saturday, 8:00 a.m. – 10:00 p.m. ET.  

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